Please contact us before returning any products. We do not refund orders for ordering the wrong size, color or simply not liking the product. Please be sure to check our size chart before ordering or send us an email with questions. All of our items are made by hand at the time of purchase. We do not have a warehouse or inventory.
How do I report a problem with my order?
Any claims for misprinted/damaged/defective items must be submitted within 3 weeks after the product has been received. Please send an email to firstname.lastname@example.org regarding the issue. Please note that a photo of the damaged/defective/misprinted item is required with the problem report to begin a reshipment. Once the problem report is processed and the original item is returned, a replacement will be shipped at no cost to you.
What if the order was lost in the mail?
For packages lost in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order. We will require: 1) confirmation that the address was correct and 2) confirmation with the your local post office to try locating the lost order.
Keep in mind that if tracking information states an order was delivered but you claim that you haven't received it, we will not take responsibility and reship that order. In that case, any replacements would have to be at your expense.
My order shows it as being returned to sender, what now?
There are a few reasons an order can be returned but most often it is due to an undeliverable address. Please send an email to email@example.com with an updated shipping address. New shipping charges will be applied for orders that have been returned or had an incorrect address originally provided. Also, shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.
**Please Note: No cancellations or address changes are possible during the holiday season.